What we collect
- Your name, mobile number or email, and your address and its location on the map.
- Your orders: the service, the time, the price and what was paid.
- Your WhatsApp messages with us, and the photos and voice notes you send.
- Before and after photos our worker takes of the job, to check the quality of the service.
- Where your visit to our website came from: a Google search, one of our ads or a link on Facebook or another site. We keep the name of the site or app that sent you, never the page you were on. If the link you opened has tags saying where it came from (such as a campaign's name), or a click ID from Google or Facebook, we keep those too (Facebook and Instagram add that ID to links opened there, not only to ads). We keep this in cookies on your device for 30 days, and a copy stays with your account and your orders from the website, so we know how people find us.
How we use it
- To take and carry out your order, and to send you its times and updates on WhatsApp.
- To answer you and sort out any problem or complaint.
- For our accounts and invoices.
- To write general answers on the website to questions many customers ask us on WhatsApp: we take the question without any name or number, and Anthropic may help us write the answer.
- We never sell your data or use it for advertising.
Who sees it
- Only the WAP team who need it for your order: the managers and dispatchers, and the worker coming to you sees your name, address and the order details.
- Companies that run the service for us: Meta (WhatsApp), Hostinger (our server), Resend (login emails), Google (maps), and Anthropic and Google when the assistant or voice-to-text is switched on.
- Any official authority when the law requires it.
How long we keep it
- Orders, payments and WhatsApp messages are kept as the record of your orders, for as long as the service needs them and the law requires.
- Your data is kept on a locked server and only the people who need it for their work can see it.
Your rights and deleting your data
- You can ask for a copy of your data, a correction, or its deletion: message us on WhatsApp.
- You can ask us to stop messaging you at any time.
- Some records, such as invoices and payments, must be kept by law; the rest is deleted.