- Message us on WhatsApp within 48 hours of the laundry delivery or the cleaning visit, with your order code and a short description of the problem.
- For laundry, the driver counts the pieces with you at pickup and notes their condition, such as existing stains or damage, and you confirm the count and the note.
- We review every claim case by case and reply to you on WhatsApp.
Compensation and guarantee policy
What we do if something goes wrong with your laundry or cleaning.
A problem with an order?
Message us on WhatsApp with your order code and we'll get back to you as soon as we can.